Casoola Casino Terms and Conditions

Welcome to Casoola Casino. These Terms and Conditions ("Terms") govern your use of our website at casoola.com and all services we provide, including our casino games, sportsbook, promotions, and any other features available through our platform. By creating an account and using our services, you confirm that you have read, understood, and agree to be bound by these Terms in full. We ask that you read this document carefully before registering. Please note that the English version of these Terms is the binding version and prevails over any translation we may provide. Translations are offered for convenience only. By accepting these Terms, you warrant that your knowledge of English is sufficient to fully understand them.

1. About Us

At Casoola Casino, we are operated by Genesis Global Limited, a company registered in Malta under company number C65325. Our registered address and corporate details are available upon request through our support channels. We are committed to providing a secure, fair, and entertaining online gaming environment. You can reach our customer support team at support@casoola.com or via our 24/7 live chat service. For general enquiries related to your account, our Casoola deposit options, or our Casoola promotions, our team is available around the clock.

2. Eligibility and Account Registration

2.1 Who May Register

To open an account at Casoola Casino and use our services, you must meet the following requirements at the time of registration and throughout your use of our platform:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any Excluded Jurisdiction (see Section 3 below).
• You must register using your own true and correct personal details, including your legal name, date of birth, and current address.
• You must not already hold an existing account with us — we permit only one account per person, household, IP address, and payment method.
• You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

2.2 Account Responsibility

We require that all account information you provide be accurate, complete, and kept up to date. You are solely responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username or password with any third party. Any activity conducted through your account is your responsibility, whether or not you authorised it. If you suspect unauthorised access to your account, please contact us immediately via live chat or at support@casoola.com.

3. Restricted and Excluded Jurisdictions

We do not permit residents of certain countries to open an account or deposit funds on our platform. Our full list of Excluded Jurisdictions currently includes the following territories, and we reserve the right to update this list without prior notice:

• Afghanistan, Armenia, Belarus, Bulgaria, Cote d'Ivoire, Curacao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Netherlands, Netherlands Antilles, North Korea, Republic of Moldova, Romania, Russia, Sweden, Ukraine (including the territory of Crimea), United Kingdom, United States of America.

In addition, residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia are not eligible to participate in any of our promotions or bonus offers, even if they are otherwise permitted to access our platform. We reserve the right to close any account and confiscate any associated funds if we determine that the account holder is a resident of an Excluded Jurisdiction.

4. Deposits and Withdrawals

4.1 Accepted Currencies and Payment Methods

At Casoola, we accept the following currencies: EUR, USD, HUF, NOK, PLN, CAD, NZD, CZK, AUD, CHF, and GBP. We also support a range of cryptocurrencies including BTC, BCH, ETH, LTC, TRX, USDC, SOL, BNB, DOGE, ADA, and USDT. Available deposit methods include EPS, Bank Transfer, Revolut, MiFinity, Visa, Mastercard, and a full suite of cryptocurrency options. Withdrawals may be processed via Bank Transfer, Revolut, Skrill, MiFinity, and cryptocurrency.

4.2 Minimum Deposit and Withdrawal

Our minimum deposit amount is EUR 10 on almost all payment rails. The minimum withdrawal is EUR 10 for fiat currencies, EUR 20 for most cryptocurrencies, and EUR 60 for Bitcoin specifically. We process a maximum of three pending withdrawals at any given time. Please note that the Casoola deposit minimum for the welcome bonus is EUR 20 — double the standard cashier floor.

4.3 Withdrawal Limits and Processing

Withdrawal limits at Casoola Casino are determined by your VIP level, which is assessed based on your activity over the 90 calendar days preceding your withdrawal request. The five VIP levels — Beginner, Amateur, Professional, World Class, and Legend — carry the following daily and monthly limits in EUR: Beginner (500/7,000), Amateur (500/10,000), Professional (800/12,000), World Class (1,000/15,000), and Legend (1,500/20,000). Limits may also vary by location. Our financial department processes withdrawal requests within 3 business days of the request, or within 3 business days of the previous withdrawal being paid out. Processing takes place within the 06:00–17:00 GMT Monday-to-Friday window. We are not responsible for delays incurred during the payment provider's processing stage.

4.4 Wagering Requirements Before Withdrawal

We apply a minimum wagering threshold before we process a withdrawal. If the total amount staked on your account is less than your deposit amount, we reserve the right to cancel all associated winnings and retain 10% of your last deposit (minimum EUR 0.50) as payment expenses. This figure rises to 15% where the account was funded by bank card or bank transfer. A minimum monthly wagering threshold of EUR 20 applies in the calendar month of any withdrawal request. If this threshold has not been met, we may decline the withdrawal.

4.5 Inactive Accounts

If you do not log in to your Casoola account for 180 consecutive days, we will classify your account as Inactive. From that point, at our discretion and without prior notice, we may charge an inactivity fee of EUR 5 per month. If your balance falls below EUR 5, the entire remaining balance may be deducted. Charges cease once the balance reaches zero.

5. Casoola Welcome Bonus and Promotions

5.1 Welcome Bonus

Our Casoola welcome bonus offers new players a 100% match bonus up to EUR 500 plus 200 free spins on a qualifying first deposit. The minimum qualifying deposit is EUR 20. This bonus is not credited automatically — after making your deposit, you must navigate to the My Bonus section of your profile and manually activate the offer. The Casoola Casino bonus must be claimed before any bet is placed with the qualifying deposit. Submitting a withdrawal request either before claiming or after activating the bonus will void your eligibility entirely.

5.2 Wagering Requirements

The welcome bonus carries a wagering requirement of 35x on the combined deposit and bonus amount. Free spin winnings are subject to 40x wagering. All wagering must be completed within 10 days of activation, or the bonus and any associated winnings will be voided. We also offer a Crypto Welcome Bonus of 200% up to 3,000 USDT for players who deposit using supported cryptocurrencies.

5.3 Free Spins Schedule

The 200 free spins are released in daily batches of 20 over 10 days. The first batch is unlocked immediately upon qualifying deposit and expires after 24 hours. Each subsequent batch unlocks at the same time on each following day and similarly expires within 24 hours. Missing a daily window forfeits that batch permanently — we are unable to reissue expired free spins.

5.4 Maximum Bet and Bonus Win Cap

While a Casoola Casino bonus is active, the maximum permitted bet is EUR 100 (or currency equivalent). Any individual bet exceeding this amount will be treated as promotion abuse, and we reserve the right to void all bonus-derived winnings. A EUR 50 bonus can release a maximum of EUR 500 into your real balance. Free spin winnings are capped at EUR 100 for batches of more than 50 spins; any amount above this cap will be voided.

5.5 Ineligible Deposit Methods for Promotions

Deposits made via Neteller or Skrill do not qualify for our welcome bonus or any promotion where this exclusion is specified. We reserve the right to deny any bonus, cancel participation in any promotion, or permanently or temporarily bar any player or group of players from our promotion programme at our sole and absolute discretion. In any dispute concerning eligibility, wagering calculations, or fair play, our decision shall be final and non-negotiable.

5.6 Promotion Abuse

We actively monitor for promotion abuse. The following behaviours are considered abusive and will result in the voiding of all bonus-related winnings and a permanent bar from future promotions:

• Covering 24 or more of the 37 roulette numbers, or employing any other minimum-risk strategy while a bonus is active.
• Placing any individual bet above EUR 100 (or currency equivalent) before wagering requirements are met.
• Switching from low-contribution to high-contribution games after a large win.
• Switching from high-risk to low-risk betting following a significant win.
• Two-tier betting strategies.
• Accumulating bonus value and then converting and cashing out, including through deliberate delays of game rounds or bonus features.

6. Game Rules and Availability

Our Casoola live casino and slots library features over 1,300 titles from more than 100 providers. Certain games are subject to supplier-imposed geographical restrictions that we are contractually obligated to enforce. In particular, NetEnt titles — including Planet of the Apes, Vikings, Narcos, Street Fighter, and the Universal Monsters series — are unavailable in a range of territories. The Universal Monsters games are available only in a defined whitelist of approximately 35 territories. These restrictions are applied at the game level and are not within our discretion to waive. We cannot be held liable if a game becomes unavailable to you due to a change in your location or in a supplier's geo-block policy.

7. VIP Programme and Loyalty Features

At Casoola Casino, our VIP programme operates across five levels: Beginner, Amateur, Professional, World Class, and Legend. Your VIP level is recalculated based on your activity over the 90 calendar days before each withdrawal request, adjusted for the ratio of your deposits to withdrawals and for bonuses you have received. Your level will automatically revert to the lowest tier if you do not place any bets for a period of one month. VIP benefits include a personal VIP manager, higher withdrawal limits, personalised offers, cashback, access to on-site promotions, and 24/7 live chat access. Specific rates and thresholds are communicated directly and may vary.

Our Casoola promotions ecosystem extends beyond bonuses to include challenges, tournaments, Spin Rally, Wheel of Fortune, a loyalty shop, collections, and the VIP Club. The Wheel of Fortune grants one spin per EUR 100 wagered, capped at three spins per day. The loyalty shop accepts coins earned at a rate of 1 coin per EUR 10 wagered plus 5% of every deposit; items purchased from the shop carry a 40x wagering requirement with a 5x release cap.

8. Responsible Gaming

We are committed to promoting responsible gambling across our platform. Our Casoola online casino provides tools to help you manage your play, including deposit limits, session time reminders, and self-exclusion. If you feel that your gambling is becoming problematic, please contact our support team immediately. We will act promptly to assist you. You may also reach out to independent organisations such as GamCare, BeGambleAware, or Gamblers Anonymous for further support. Self-exclusion requests submitted to us will be processed without delay.

9. Intellectual Property

All content available on our website, including but not limited to text, graphics, logos, game interfaces, and software, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, or otherwise exploit any part of our platform without our express written consent.

10. Limitation of Liability

We provide our services on an "as is" and "as available" basis. We do not warrant that our platform will be uninterrupted, error-free, or free from harmful components. To the fullest extent permitted by applicable law, we exclude all liability for losses arising from your use of our services, including but not limited to loss of funds, loss of data, or any indirect or consequential damages. Nothing in these Terms excludes our liability for fraud, death, or personal injury caused by our negligence.

11. Amendments to These Terms

We reserve the right to amend these Terms at any time. Where we make material changes, we will notify you via email or through a notice on our website. Your continued use of Casoola Casino following any amendment constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must cease using our services and close your account.

12. Governing Law and Disputes

These Terms and any dispute arising from your use of our services shall be governed by and construed in accordance with applicable law. We aim to resolve all disputes fairly and efficiently. If you have a complaint, please contact us first at support@casoola.com. We will acknowledge your complaint promptly and work toward a resolution. If we are unable to resolve a dispute to your satisfaction, you may refer the matter to the relevant alternative dispute resolution body.

By continuing to use Casoola Casino, you confirm your acceptance of these Terms and Conditions in full. If you have any questions, please contact our support team via live chat or at support@casoola.com — we are available 24 hours a day, 7 days a week.