Casoola Casino Responsible Gaming

Our Commitment to Safe Play

Here at Casoola Casino, responsible gaming is not an afterthought — it is a core part of how we operate. We understand that gambling carries risks, and we acknowledge our responsibility to minimise those risks for every player who joins us. Our approach is built on three pillars: awareness, prevention, and support. We provide clear information about the risks of gambling, we offer practical tools to help you set boundaries, and we direct you to professional help whenever it is needed.

We at Casoola are committed to ensuring that minors never access our platform. We strictly enforce age verification procedures, and any account found to belong to a person under the legal gambling age in their jurisdiction will be closed immediately. We strongly encourage all account holders to keep their login credentials secure and to use parental control software if there is any risk of minors accessing their devices.

Recognising Problem Gambling

One of the most important steps in responsible gaming is recognising when play has stopped being fun. At Casoola Casino, we encourage you to reflect honestly on your gambling habits. The following signs may indicate that gambling is becoming a problem:

• You spend more time or money gambling than you originally intended
• You gamble to escape stress, anxiety, or personal difficulties
• You chase losses by continuing to play after losing
• Gambling is affecting your relationships, work, or finances
• You feel irritable or anxious when you are unable to gamble
• You hide your gambling activity from family or friends
• You borrow money or sell possessions to fund your gambling

If any of these resonate with you, we strongly encourage you to use the responsible gaming tools available through our Casoola platform or to reach out to a professional support organisation. You are not alone, and help is always available.

Responsible Gaming Tools We Offer

We at Casoola Casino provide a range of practical tools directly within your account to help you maintain control over your gaming activity. These tools are available to all registered players and can be activated at any time through your profile settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to cap the amount of money you add to your Casoola account. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period. Reducing a limit takes effect straight away.

Session Time Limits

We encourage you to set session time limits so that you receive a notification when you have been playing for a defined period. This helps you stay aware of how much time you are spending on our platform and gives you the opportunity to take a break.

Loss Limits

At Casoola Casino, you can define the maximum amount you are willing to lose within a given time frame. Once your loss limit is reached, you will be unable to place further bets until the limit period resets or you choose to adjust the limit within the permitted rules.

Reality Checks

Our Casoola platform supports reality check notifications — periodic reminders that appear during your gaming session to inform you of how long you have been playing and how much you have wagered. These prompts are designed to keep you grounded and aware of your activity.

Self-Exclusion

If you feel that you need a more significant break from gambling, we at Casoola Casino offer self-exclusion options. You can request a temporary self-exclusion for a defined period or a permanent closure of your account. During a self-exclusion period, you will be unable to log in or deposit funds. To activate self-exclusion, please contact our support team directly via live chat or email at support@casoola.com.

Account Cooling-Off Period

We also offer a cooling-off option — a short-term break from gaming that allows you to step away without committing to full self-exclusion. During this period, your account remains suspended and no marketing communications will be sent to you.

Our Responsible Gaming Principles at a Glance

Protecting Vulnerable Players

At Casoola Casino, we take extra care to protect players who may be more vulnerable to gambling-related harm. We monitor player behaviour patterns to identify signs of potential problem gambling, and our team is trained to respond with sensitivity and care. If we identify behaviour that causes concern, we may reach out proactively or apply protective measures to your account.

We also want to be transparent: our Casoola Casino platform does not permit play from residents of several jurisdictions, including the United Kingdom, the Netherlands, and the United States, among others. This is part of our broader commitment to operating responsibly within the boundaries of applicable law and regulation.

External Support Organisations

We at Casoola Casino want every player to know that professional help is available and that seeking support is always the right decision. Below are some internationally recognised organisations that provide free, confidential advice and assistance to people affected by problem gambling:

• GamCare — www.gamcare.org.uk — Free support, information and counselling for problem gamblers in the UK
• Gamblers Anonymous — www.gamblersanonymous.org — A fellowship of individuals who share their experience and strength to help each other recover
• BeGambleAware — www.begambleaware.org — Independent support and resources for safer gambling
• Gordon Moody — www.gordonmoody.org.uk — Intensive therapy and residential treatment for gambling addiction
• GamStop — www.gamstop.co.uk — UK-based self-exclusion scheme covering multiple online gambling sites
• Spielerhilfe — German-language gambling support service for players in Austria and Germany

If you are based in Austria — our primary market — we also encourage you to consult local resources such as the Wiener Sozialdienste and regional addiction counselling services, which offer specialist support in German for players and their families.

Tips for Staying in Control

Responsible gaming starts with good habits. Here at Casoola Casino, we recommend the following practices to help you keep your gaming healthy and enjoyable:

1. Set a budget before you play and never exceed it
2. Treat gambling as entertainment, not as a way to make money
3. Take regular breaks and never play for extended periods without pausing
4. Never gamble when you are feeling stressed, upset, or under the influence of alcohol
5. Do not chase losses — accept that losing is part of the game
6. Balance your gambling time with other leisure activities
7. Keep track of how much time and money you spend using our built-in tools

New players can also take advantage of the Casoola bonus offers available upon registration — a great way to explore the platform with added value while keeping your own spending in check.