Casoola Casino Cookie Policy

At Casoola Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them on casoola.com, what types of cookies we deploy, and how you can manage your preferences. By continuing to use our platform — whether for slots, live casino, sports betting, or any other service — you agree to our use of cookies as described in this document.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile phone — when you visit a website. They allow the website to recognise your device on subsequent visits and store certain information about your preferences and actions. Here at Casoola Casino, we use cookies to make our platform work properly, to improve your experience, and to deliver relevant content and promotions. Cookies are not harmful and do not contain any personally identifiable information on their own.

In addition to cookies, we may use similar technologies such as web beacons, pixels, and local storage objects to collect information about how you interact with our platform. All references to "cookies" in this policy include these related technologies unless stated otherwise.

Why We Use Cookies

Our Casoola Casino platform relies on cookies for several important purposes. Without certain cookies, core features of the site would not function at all. Others help us understand how players use our services so we can make improvements, and some allow us to show you personalised content including Casoola bonuses, Casoola promotions, and other relevant offers.

Specifically, we use cookies to:

• Keep you logged in during your session after you complete the Casoola casino login process
• Remember your preferences such as language settings and currency selection
• Ensure the security and integrity of your account and transactions
• Analyse traffic patterns and user behaviour across our platform
• Deliver targeted promotional content including your Casoola welcome bonus and Casoola casino bonus code offers
• Support our responsible gambling tools and self-exclusion mechanisms
• Enable functionality across desktop and Casoola casino mobile versions of our site
• Measure the effectiveness of our marketing campaigns

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website to function. Without them, services you have requested — such as maintaining your session while you play at Casoola Casino, processing a Casoola deposit, or navigating between our casino and sports betting sections — cannot be provided. These cookies do not require your consent, as they are technically necessary for the operation of our platform. We do not use strictly necessary cookies for marketing or tracking purposes.

Functional Cookies

At Casoola Casino, we use functional cookies to remember choices you make and to provide enhanced, personalised features. For example, these cookies may remember your preferred currency from our supported options (EUR, USD, HUF, NOK, PLN, CAD, NZD, CZK, AUD, CHF and others), your game lobby preferences, or whether you have previously viewed certain promotional pages. The information collected by these cookies may be anonymised and cannot track your browsing activity on other websites.

Analytics and Performance Cookies

We use analytics cookies to understand how visitors interact with our platform. These cookies collect information about which pages you visit, how long you spend on each section — whether that is the Casoola live casino, jackpot games, or our sportsbook — how you arrived at our site, and any errors you may encounter. Our Casoola Casino team uses this aggregated, anonymised data to continuously improve performance, navigation, and overall user experience. We may use third-party analytics providers such as Google Analytics for this purpose.

Marketing and Targeting Cookies

With your consent, at Casoola we may place marketing cookies that track your browsing habits across our site and, in some cases, across third-party websites. These cookies are used to display advertisements and promotional content that is relevant to your interests — such as our Casoola no deposit bonus offers, Casoola free spins promotions, or Casoola casino bonus codes — through partner networks. They also help us measure the effectiveness of our advertising campaigns and limit how frequently you see the same advertisement.

Please note that third-party advertisers and partners who place these cookies have their own privacy and cookie policies, which are independent of our own. We encourage you to review those policies directly.

Session Cookies vs. Persistent Cookies

Our Casoola Casino website uses both session cookies and persistent cookies. Session cookies are temporary and are deleted automatically when you close your browser — they are primarily used to maintain your login state and preferences during a single visit. Persistent cookies remain on your device for a set period of time and are used for functions such as remembering you as a returning player, supporting our Casoola promotions personalisation, and enabling analytics over time.

Third-Party Cookies

Certain features and services available through Casoola Casino are provided by trusted third parties who may also set cookies on your device. These include:

• Game providers — studios such as Pragmatic Play, Playtech, Spinomenal, Yggdrasil and others whose games are embedded within our platform may set their own cookies to enable game functionality
• Live casino providers — our live dealer studios, including Pragmatic Live and Playtech Live, may use cookies to deliver their streaming services
• Payment processors — providers facilitating deposits and withdrawals via Visa, Mastercard, bank transfer, Revolut, MiFinity, and cryptocurrency rails may use cookies to process transactions securely
• Analytics providers — services we use to measure platform performance and user engagement
• Marketing networks — partners who assist us in delivering relevant offers, including information about the Casoola app and Casoola mobile app experience

We do not control the cookies set by these third parties and recommend you review their individual cookie and privacy policies for full details.

Cookies and the Casoola Mobile Experience

Whether you access our platform via desktop or through Casoola casino mobile browser, the same cookie policy applies. We do not currently offer a dedicated downloadable Casoola app, but our mobile-optimised website at casoola.com functions fully in mobile browsers and relies on the same cookie infrastructure described in this policy. Cookies stored via mobile browsers can typically be managed through your device's browser settings in the same way as desktop browsers.

How to Manage Your Cookie Preferences

You have the right to control how cookies are used on your device. At Casoola Casino, we provide cookie consent tools that allow you to accept or decline non-essential cookies when you first visit our site. You can update your preferences at any time by accessing the cookie settings panel available in our site footer.

In addition, most web browsers allow you to manage cookies through their settings. You can typically:

• View the cookies stored on your device and delete them individually or in bulk
• Block all cookies from being set on your device
• Block third-party cookies specifically
• Set your browser to notify you when a website attempts to place a cookie

Please be aware that disabling certain categories of cookies — particularly strictly necessary and functional cookies — may impair your ability to use Casoola Casino. Features such as the Casoola casino login, account management, and payment processing may not work correctly without these cookies enabled.

For guidance on managing cookies in specific browsers, please visit the support pages for your browser of choice (Chrome, Firefox, Safari, Edge, Opera, etc.).

Cookies and Responsible Gambling

Our Casoola Casino platform takes responsible gambling seriously. Some of the cookies we deploy are used specifically to support responsible gambling tools — including session time tracking, self-exclusion status verification, and display of responsible gambling messaging. Disabling these cookies may affect the performance of tools designed to keep your gaming experience safe. We strongly recommend keeping strictly necessary and functional cookies enabled to ensure all player protection mechanisms operate correctly.

Data Collected Through Cookies

The data collected through cookies on Casoola Casino may include your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, clicks and interactions, device identifiers, and session duration. This data is used in accordance with our Privacy Policy, which explains in full how we collect, process, store, and protect your personal information as required under applicable data protection laws. We are operated by Genesis Global Limited, registered in Malta (C65325).

Changes to This Cookie Policy

At Casoola Casino, we reserve the right to update this Cookie Policy at any time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you through a prominent notice on our website or via email. We encourage you to review this policy periodically. Your continued use of our platform following any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how Casoola Casino uses cookies or about your data rights, please do not hesitate to get in touch with our support team. Our customer support is available 24/7 via live chat on casoola.com, and you can also reach us by email at support@casoola.com. We are happy to clarify any aspect of this policy and to assist you in managing your cookie preferences.