Casoola Casino Privacy Policy

At Casoola, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at casoola.com. By registering an account with us or continuing to use our platform, you confirm that you have read and understood this policy. We are committed to handling your personal data responsibly and in accordance with applicable data protection legislation. If you have any questions about how we process your information, please do not hesitate to contact us at support@casoola.com.

Who We Are

Casoola Casino is operated by Genesis Global Limited, a company registered in Malta under registration number C65325. Our registered address and all data-related correspondence can be directed to us via our support channels. When we refer to "we", "us", or "our" throughout this document, we mean Genesis Global Limited as the data controller responsible for your personal information. Here at Casoola Casino, we process your data in accordance with our obligations as an operator and in line with our licensing framework.

Information We Collect

We may collect the following categories of personal data from you when you use our services:

• Full name, date of birth, and nationality
• Contact details including email address, phone number, and postal address
• Financial information such as payment method details, transaction history, and withdrawal records
• Identity verification documents including copies of passports, national IDs, and proof of address
• Login credentials and account activity data
• Device information, IP address, browser type, and operating system
• Gameplay data including bet history, game preferences, session duration, and wagering activity
• Communications you send to us, including live chat transcripts and emails
• Bonus usage records, including Casoola promotions claimed and Casoola bonus code redemptions

We collect this information directly from you during the registration process, through your ongoing use of our platform, and through automated tracking technologies such as cookies and analytics tools. Our Casoola mobile app and desktop site both collect data through the same underlying mechanisms.

How We Use Your Information

We use the personal data we collect for the following purposes:

• To verify your identity and age as part of our Know Your Customer (KYC) obligations
• To process your Casoola deposit requests and withdrawals through our supported payment methods
• To provide and improve your gaming experience across all versions of our platform, including Casoola casino mobile and desktop
• To administer your account and ensure the accuracy of your profile details
• To detect, investigate, and prevent fraudulent activity, money laundering, and any other prohibited conduct
• To comply with our legal and regulatory obligations
• To communicate with you regarding your account, transactions, and any updates to our terms or policies
• To administer the Casoola welcome bonus, free spins, and other promotional offers you have opted into
• To analyse usage patterns and improve our website functionality, including our Casoola casino app experience
• To resolve disputes and enforce our Terms and Conditions

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: We need to process certain data to fulfil our obligations under our Terms and Conditions and to provide you with our services.
• Legal obligation: We are required to collect and retain specific information to comply with anti-money laundering regulations, responsible gambling requirements, and other applicable laws.
• Legitimate interests: We process certain data where it is in our legitimate business interests to do so, provided your rights and interests are not overridden.
• Consent: Where we rely on your consent, for example in relation to marketing communications, you may withdraw this consent at any time by contacting us.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions facilitating your transactions at Casoola Casino
• Identity verification and fraud prevention service providers
• Game software providers and platform technology suppliers who power our services
• Regulatory and law enforcement authorities where we are legally required to disclose information
• Third-party analytics providers who help us understand how players interact with our Casoola casino online platform
• Customer support tools and communication platforms used to operate our 24/7 live chat service

All third parties who receive your data are required to handle it securely and only for the purposes for which it has been shared. We ensure that appropriate contractual protections are in place wherever data is transferred outside our organisation.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies across our website to enhance your experience and collect analytical data. These include session cookies, persistent cookies, and third-party analytics scripts. By continuing to use our platform, you consent to our use of these technologies in accordance with our Cookie Policy. You may adjust your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In practice, this typically means we hold your data for a minimum of five years following the closure of your account, in line with applicable anti-money laundering legislation. Inactive accounts — defined as those with no login activity for 180 consecutive days — may be subject to inactivity fees as described in our Terms and Conditions, and data associated with such accounts is retained according to the same retention schedule.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to restrict the processing of your data in specific situations.
• Right to data portability: You may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to our processing of your data where we rely on legitimate interests as our legal basis.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at support@casoola.com. We will respond to your request within the timeframes required by applicable law. Please note that certain rights may be limited where we are required to retain data for legal or regulatory reasons.

Security Measures

We employ industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure data storage, access controls, and regular security assessments. While we take every reasonable precaution, no online system can be guaranteed to be completely secure. We encourage you to use a strong, unique password for your Casoola casino login and to contact us immediately if you suspect any unauthorised access to your account.

Restricted Jurisdictions

Our services are not available to residents of certain jurisdictions, including the United Kingdom, the United States, and a number of other territories listed in our Terms and Conditions. We do not knowingly collect or process personal data from individuals in these excluded jurisdictions for the purpose of providing our services. If you are located in a restricted territory, you must not register or attempt to use our platform.

Children's Privacy

Our services are strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered with us, please contact us immediately at support@casoola.com.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by posting the revised policy on our website and, where appropriate, by sending you a direct notification. Your continued use of our platform following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information at Casoola.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal data, please reach out to our support team. Here at Casoola Casino, we are committed to resolving any privacy-related matters promptly and transparently. You can contact us by email at support@casoola.com or via our 24/7 live chat service available directly on our website.